Stadtwerke Langenfeld is determined to streamline processes and launch an automated digital future.
For this purpose, a click track for the e-mobility section was integrated on the website. If there is interest in a wallbox/charging station, the request is now received via epilot and is then processed.
A key factor in the success of the project and the “one-stop shop” concept was the firm and efficient integration of partners: in concrete terms, this meant cooperation with selected local electrical contractors.
The special feature: The customer is given the opportunity to have a precheck performed. For a fee, a check is made to see if the grid connection is available and sufficient. If the contract is concluded and the device is installed, the customer is subsequently refunded the amount. During the precheck, all important electrical and spatial conditions are checked. Communication with the executing installers also runs with and via the epilot partner portal.
With the integration of the appropriate partners, the customer can be offered the one-stop experience: The municipal utilities take care of the purchase, installation, commissioning and power access of the wallbox. With the green electricity used from 100 percent sustainable energy sources, an environmentally friendly and low-priced tariff can be offered.
The epilot inquiry form for the installation of a wallbox consists of a click section in which three essential parameters of the customer are requested. After completing the contact form, the precheck can be performed.
This is followed by order confirmation, installation and commissioning. Connection and billing of the required electricity are simple and convenient via the household electricity.