Customer Support Manager (m/f/d)

We are a fast growing start-up in the heart of Cologne. Our mission: e·pilot revolutionizes the way all market partners in the energy world work together to deliver products and services. We offer a large network of partners within the cloud world, which is constantly expanded by the community.


We "e·pilots" are a team of experts from the fields of software development, energy management, product management and sales. In order to bring our solution to the top in the energy world even faster, we are looking for you as a Customer Support Manager.

You want to be an e·pilot?

Then apply now by filling out the following form or at career@epilot.cloud.

If you have any questions, please contact Marina (+49 172 1638542), who is responsible for our HR matters.

Please do not forget to let us know your possible starting date as well as your desired salary.
We’re looking forward to seeing you!

What awaits you

  • You will get a deep insight into the German energy market and why e·pilot is a blessing for the digitalization of the market.
  • You will not only help us to put our vision into practice, but you will also play an active role in shaping it.
  • You are in direct contact with new and existing customers.
  • You take over the preparatory preparation of quotations and order processing as support for the sales department.
  • You take care of all support requests from our customers via the ticket system and by phone.
  • You are in close contact with the product management.

What we offer you

  • The opportunity to help building the most successful SaaS platform in the energy market.
  • Start-up mentality: dynamic atmosphere and great team spirit.
  • A rapidly growing company with an open communication culture, motivated colleagues and an international corporate culture.
  • Exponential learning curve - e·pilot is growing rapidly and we expect the same from you. You never stand still, you are permanently challenged, you learn from your mistakes a la Fail Fast and Often.
  • A central location in the heart of Cologne with cool cafes around the corner.
  • Performance is rewarded with us - We take your desired salary seriously and talk openly about it with you.
  • Transparency - We maintain a very flat and open corporate culture, everything is visible and open for discussion.
  • Coffee, cold drinks, fruits and much appreciation.

What you'll bring

  • You have already completed commercial vocational training or studies.
  • You want to gain (more) experience in customer support in an agile software environment.
  • You will find independent solutions for all your customers' problems.
  • You think like an entrepreneur - you understand our business goals and how your daily decisions influence them.
  • You think deeply about product decisions and have a strong framework to make the best decision.
  • You are a doer and have a strong Do-IT mentality.
  • You are 100% customer focused and would like to spend the whole day understanding our customers.
  • You never lose track of deadlines and can prioritize hard-core so we always get the best ROI for our customers and e·pilot.
  • You make quick, smart decisions and weigh the risk intelligently.
  • You always keep an eye on the big picture, but you can work at the microscopic level with lightning speed.
  • You are a TEAM player, motivating and inspiring your colleagues.

You want to be an e·pilot?

Then apply now by filling out the following form or at career@epilot.cloud.
If you have any questions, please contact Marina (+49 172 1638542), who is responsible for our HR matters.
Please do not forget to let us know your possible starting date as well as your desired salary.
We’re looking forward to seeing you!

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