With his presentation “Speed and Transparency – The Amazon for Energy-Related Services”, our CEO Michel Nicolai presented to high-ranking industry representatives at the #BrennStoff Sales Conference of the #BDEW in Magdeburg today, which success factors are important for EVU in the digital age: Customer Experience, Transparency, Speed, Agility & Attractiveness. Players like Apple and Tesla are showing what a seamless customer experience can look like – and the customer should always come first. To ensure this, transparency in processes is important, both for customers and employees. As customer needs change quickly, short response times through agile ways of working are a must. These success factors are combined in e-pilot, so that your EVU can also become an Amazon for energy-related services!
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