Our solution

Get to know our complete solution for all your customer processes.

With epilot you can...

It has never been so easy to get started

Become a pioneer with just a few clicks

Configure your products in epilot now, build a customer journey and connect your partners to the cloud. Use the opportunities of digitalisation for your business!

The epilot journey for employees, customers and partners

With epilot you can cover all customer processes end-to-end - efficiently, automatically and flexible.

Lead generation

Employees

In epilot you configure products and product bundles and create intuitive customer journeys – following our templates or individually built according to your wishes. With just a few clicks, the journey is placed on your website in your own corporate design- including conversion tracking and real-time credit check.

Customers

Your customers go through the intuitive journey on their smartphone, tablet or laptop – on your website or in personal contact with your direct sales department. They complete the order online via PayPal or Credit-Card  or make a non-binding enquiry.

1

Order processing

2

Employees

Once the lead is received in the employee portal, the process begins with the help of an automated workflow.

Pre-configured task lists, e-mail and document templates, as well as escalation times help you to process the leads efficiently.

Technical implementation

3

Employees

Depending on the product you need support in technical services – with epilot you can digitalise collaboration and manage partners efficiently. You have access to the epilot partner network and can invite your own partners to epilot.

Partner

Your partner accepts the order in the epilot partner portal and documents his work steps via an activity log and a file upload.

Active customer management and crossselling

4

Employees

With a digital 360° customer view you have a central overview of all your customer’s data and activities. You control the look & feel of your customer portal and play out targeted cross- and upselling offers to your customers.

Customer

Your customer will find all relevant data on orders and contracts in an overview in their own login area. In addition to functions for entering meter readings, viewing invoices and making contact, they can also conclude new contracts with just a few clicks.

Would you like to know how epilot can solve the challenges of your company?

We are happy to advise you.

All products and services in one cloud

Power and gas

We offer the most modern tariff calculator on the market, with which you can flexibly bundle commodities with non-commodities or add attractive additional offers - e.g. a subscription to a video streaming service, household appliances or even a season ticket for the local swimming pool. There are no limits to the configuration of your tariffs with epilot. Via our customer portal, you can support and expand your existing customers after signing a contract.

Energy services

Whether you are selling solar systems, wallboxes, heating systems or storage solutions - we support a broad portfolio of energy services and support you in your transformation from a utility to a digital energy service provider. Contracting and sales options can be configured flexibly in epilot. In particular, the efficient integration of service providers is indispensable in this business field and is easily solved with epilot.

Broadband

With epilot, energy suppliers can develop a new business segment with the sale of broadband connections and tariffs. From automatic mapping of available regions to the technical implementation of the broadband connection and the sale of tariffs, you can control the process end-to-end with epilot. The fourth network level can also be mapped by integrating a third-party solution - with strong partners such as tktVivax at our side.

House connection

The house connection is often the first point of contact between a customer and the network operator - and should therefore provide an optimal customer experience. Lengthy and paper-based processes are a thing of the past with epilot's digital network connection solution. With an automated mapping of the network area, an intuitive ordering route for the customer begins - you decide yourself which information you want to request. Civil engineers and fitters can be flexibly integrated into the process.

Commissioning

After the house connection is made, the meter is put into operation - a process that currently costs network operators a lot of time due to poor data quality and paper-based processing. Thanks to epilot commissioning, the necessary forms are easily filled out digitally by the installer - manual data checks are a thing of the past. The management of certificates can also be automated via an installer directory with its own login area for installers.

Registration of supply and generation plants

With the increasing demand for solar plants and charging equipment and the accompanying legal deadlines for feedback on registrations, workload and time pressure for grid operators are increasing. With epilot, you can efficiently map the registration of systems that require registration and approval via a digital journey and our workflow management. If desired, this can include the integration of a third-party solution for automated compatibility checks.

Build your own product worlds

We offer you a broad portfolio of pre-configured standard products that you can customize. But in order to be able to implement even your most creative ideas, you can generate your own product freely and flexibly with our product builder - within minutes. Whether an energy consultation, hedge trimming service or even the delivery of a Christmas tree in the next Advent - you decide what you want to sell. On the software side, there are no limits with epilot.

Energy services

Whether you are selling solar systems, wallboxes, heating systems or storage solutions - we support a broad portfolio of energy services and support you in your transformation from a utility to a digital energy service provider. Contracting and sales options can be configured flexibly in epilot. In particular, the efficient integration of service providers is indispensable in this business field and is easily solved with epilot.

Broadband

With epilot, energy suppliers can develop a new business segment with the sale of broadband connections and tariffs. From automatic mapping of available regions to the technical implementation of the broadband connection and the sale of tariffs, you can control the process end-to-end with epilot. The fourth network level can also be mapped by integrating a third-party solution - with strong partners such as tktVivax at our side.

Registration of supply and generation plants

With the increasing demand for solar plants and charging equipment and the accompanying legal deadlines for feedback on registrations, workload and time pressure for grid operators are increasing. With epilot, you can efficiently map the registration of systems that require registration and approval via a digital journey and our workflow management. If desired, this can include the integration of a third-party solution for automated compatibility checks.

Build your own product worlds

We offer you a broad portfolio of pre-configured standard products that you can customize. But in order to be able to implement even your most creative ideas, you can generate your own product freely and flexibly with our product builder - within minutes. Whether an energy consultation, hedge trimming service or even the delivery of a Christmas tree in the next Advent - you decide what you want to sell. On the software side, there are no limits with epilot.

Energy services

Whether you are selling solar systems, wallboxes, heating systems or storage solutions - we support a broad portfolio of energy services and support you in your transformation from a utility to a digital energy service provider. Contracting and sales options can be configured flexibly in epilot. In particular, the efficient integration of service providers is indispensable in this business field and is easily solved with epilot.

Broadband

With epilot, energy suppliers can develop a new business segment with the sale of broadband connections and tariffs. From automatic mapping of available regions to the technical implementation of the broadband connection and the sale of tariffs, you can control the process end-to-end with epilot. The fourth network level can also be mapped by integrating a third-party solution - with strong partners such as tktVivax at our side.

Registration of supply and generation plants

With the increasing demand for solar plants and charging equipment and the accompanying legal deadlines for feedback on registrations, workload and time pressure for grid operators are increasing. With epilot, you can efficiently map the registration of systems that require registration and approval via a digital journey and our workflow management. If desired, this can include the integration of a third-party solution for automated compatibility checks.

Build your own product worlds

We offer you a broad portfolio of pre-configured standard products that you can customize. But in order to be able to implement even your most creative ideas, you can generate your own product freely and flexibly with our product builder - within minutes. Whether an energy consultation, hedge trimming service or even the delivery of a Christmas tree in the next Advent - you decide what you want to sell. On the software side, there are no limits with epilot.

Power and gas

We offer the most modern tariff calculator on the market, with which you can flexibly bundle commodities with non-commodities or add attractive additional offers - e.g. a subscription to a video streaming service, household appliances or even a season ticket for the local swimming pool. There are no limits to the configuration of your tariffs with epilot. Via our customer portal, you can support and expand your existing customers after signing a contract.

House connection

The house connection is often the first point of contact between a customer and the network operator - and should therefore provide an optimal customer experience. Lengthy and paper-based processes are a thing of the past with epilot's digital network connection solution. With an automated mapping of the network area, an intuitive ordering route for the customer begins - you decide yourself which information you want to request. Civil engineers and fitters can be flexibly integrated into the process.

Commissioning

After the house connection is made, the meter is put into operation - a process that currently costs network operators a lot of time due to poor data quality and paper-based processing. Thanks to epilot commissioning, the necessary forms are easily filled out digitally by the installer - manual data checks are a thing of the past. The management of certificates can also be automated via an installer directory with its own login area for installers.

Power and gas

We offer the most modern tariff calculator on the market, with which you can flexibly bundle commodities with non-commodities or add attractive additional offers - e.g. a subscription to a video streaming service, household appliances or even a season ticket for the local swimming pool. There are no limits to the configuration of your tariffs with epilot. Via our customer portal, you can support and expand your existing customers after signing a contract.

House connection

The house connection is often the first point of contact between a customer and the network operator - and should therefore provide an optimal customer experience. Lengthy and paper-based processes are a thing of the past with epilot's digital network connection solution. With an automated mapping of the network area, an intuitive ordering route for the customer begins - you decide yourself which information you want to request. Civil engineers and fitters can be flexibly integrated into the process.

Commissioning

After the house connection is made, the meter is put into operation - a process that currently costs network operators a lot of time due to poor data quality and paper-based processing. Thanks to epilot commissioning, the necessary forms are easily filled out digitally by the installer - manual data checks are a thing of the past. The management of certificates can also be automated via an installer directory with its own login area for installers.

You want to know how our customers design their processes with epilot?

What distinguishes our software development?

Permanent development

epilot releases bi-weekly optimizations of the platform and new functions for you - you profit automatically.

Open ecosystem

We do not think in silos - in our opinion, all software solutions and market players should be connected with each other. That is why we flexibly integrate third-party solutions and implementation partners.

Community approach

Our customers are our focus - that is why we include customer wishes in the further development of our software and develop best-practice products in pilot partnerships.

Become part of the epilot ecosystem

In our growing ecosystem new partners are added daily. You are a craftsman, consultant, agency or software provider and see potential in a cooperation?

Schedule an epilot web session now!

Our experts will be happy to show you our products and features - free of charge and without obligation!

Reach out to us for more information:

Become part of the epilot ecosystem

In our growing ecosystem new partners are added daily. You are a craftsman, consultant, agency or software provider and see potential in a cooperation?
Contact us for more information:

Fragen, Anliegen, Gesprächsbedarf?

 

Sende uns einfach eine Nachricht und wir melden uns bei dir.