Cologne, 04.12.2020. PwC, Germany’s leading auditing and consulting firm, and epilot, one of the leading SaaS cloud providers for the energy industry, will be working together in the future: PwC Germany will be epilot’s official consulting and implementation partner. epilot will provide the eCommerce cloud environment for the comprehensive digitalization of sales and the network, while PwC will offer strategic support and assistance with the introduction of the solution.
“epilot is driving customer experience in the energy market at more than 75 utilities and network operators and has generated a lot of momentum this year. In addition, the company thinks in a very customer-centric way and is close to current market developments with its solutions. This is a very good basic prerequisite for the digital transformation of utilities,” says Philipp Schmidt, partner at PwC Germany in the Digital Utilities area.
“However, in most cases, simply providing our leading eCommerce cloud environment alone will not be enough, but must be accompanied in parallel by a clear digitalization strategy, process redesign and cultural transformation. This is where I see PwC Germany in an enormously strong position, so that together we can optimally support energy suppliers and network operators in the digital transformation across all necessary lines of action,” says Michel Nicolai, founder & CEO of epilot.
epilot’s cloud solution enables the marketing, management and processing of all energy services and products to be combined in fully digitalized end-to-end processes. With a 360° view of the customer, the customer becomes the focus of all activities and receives customized offers in the corresponding customer portal. The Cologne-based company is also breaking new ground when it comes to bundling products: Products from the (non-)commodity or network sector can be combined – for example, the charging station for electric vehicles with a battery storage unit, the appropriate flat rate tariff and more.
Seamless ecosystem of best-in-class solutions
epilot is also one step ahead of others in terms of architecture: The cloud solution, which is based on microservices, follows an API-driven ecosystem approach. “epilot focuses on the value-adding processes directly at the customer interface – with cross-selling logics, eCommerce via PayPal & Co. and our pricing hub, we bring the value drivers to the front of the business. The relevant back-end processes, such as billing, are mapped using best-in-class solutions from our ecosystem partners. This creates process consistency that makes utilities faster, more efficient and more customer-oriented,” says Michel Nicolai. The implementation of epilot is therefore the ideal starting point for utilities to implement a modern system architecture – especially for small and medium-sized houses.
Complete package for utilities
Some utilities lack a clear strategic direction to successfully push their products into the market. This partnership will help them to address precisely this issue: epilot provides the digital solution, PwC Germany the corresponding strategic support, e.g. to transform product management or initiate marketing campaigns. The cooperation of the new partners goes back to the Scale Energy Program of PwC Germany. In this program, PwC Germany scouted scale-ups in the energy sector throughout Europe and developed epilot as Part of a hand-picked group of eight scale-ups selected and networked internationally with PwC partners, top decision-makers in the energy sector and leading investors.
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About e.pilot GmbH
e.pilot GmbH was founded in 2017 by experts from the energy industry, cloud software and eCommerce to show the way into the new digital energy world with the cloud solution epilot. The epilot community now includes 70+ customers and 80+ employees. Via the multi-product platform, energy suppliers and network operators can use intuitive and modern Customer Journeys market their products within minutes. The entire sales process can be digitally controlled end-to-end. The epilot ecosystem forms the foundation of the platform: relevant partners are integrated into epilot on a process-based basis in order to manage collaborations efficiently. In addition, the integration of external IT systems creates a uniform IT landscape.