No-code: Click and go

Static individual programming was yesterday. With the epilot Customer Portal-as-a-Service you can flexibly customize the portal view of your existing customers. From the start with epilot to the operational customer portal takes minutes, not months.

Self-service: the customer himself

Customer inquiries to service representatives via email or phone cost time and money – investments you could be putting into new strategies instead. The epilot customer portal eliminates the need for service queries such as “What is the status of my order?”, “Where can I find my contract?” or “How can I change my address data?”. You also handle quotation processes for interested parties directly via the customer portal.

Intelligent cross-selling

epilot enables seamless interaction between customer portal, order lines and a 360° view of your customers. In this way, you can display targeted offers for products or services directly in the customer portal and allow your customers to complete the order online.

Modern Customer Experience

Web design trends are quickly outdated. In the case of individually developed customer portals, this often means costly adjustments after a few years. As a software-as-a-service, epilot takes care of this job for you: Our user interfaces always comply with the latest mobile-first design standards, individually adapted to your corporate design.

You want to
introduce a customer portal? replace your existing customer portal? migrate different customer portals?

Customer portal features at a glance

Kundenportal Konfiguration:

Verwaltung der Kundenportal Nutzer und no-code Konfiguration des Kundenportals.

Kundenportal Vorlagen:

Anpassbare Kundenportal Vorlagen für verschiedene Anwendungsfälle.

Auftrags- und Vertragsübersicht:

Alle Informationen zu offenen und abgeschlossenen Aufträgen sowie relevanten Dokumenten und Verträgen an einem Ort.

Kommunikation:

Nachrichtenaustausch zwischen Kunden und Mitarbeitern über das Kundenportal.

Performance Tracking:

Performance Tracking: Einbindung von Trackinglösungen zur Analyse des Nutzerverhaltens.

Design Builder:

Gestaltung des Kundenportal Designs über Einstellung von Farben, Schriftarten, Logo. Verwendung von MUI Theme zur fortgeschrittenen Individualisierung.

Status Tracking:

Spiegelung des Status von Bestellungen/Aufträgen aus der epilot Mitarbeiteransicht in das Kundenportal.

Angebotsprozesse:

Anzeige von Angeboten im Kundenportal mit Funktion zur Annahme oder Ablehnung durch den Kunden oder Interessenten.

Crossselling:

Platzierung von Produkt und Service-Angeboten mit Möglichkeit zum Online-Abschluss im Kundenportal.

Tailored to your business

We offer best-practice templates for your application area, so you can get started with epilot in no time.
Get a glimpse of our best practice templates here:

Dein epilot

Klick und los geht’s:
epilot ist sofort einsatzbereit.
Branchenspezifische Vorlagen und no-code Technologie ermöglichen dir einen schnellen Start.

Demo buchen

Netz

Hausanschluss, Inbetriebsetzung, Anmeldung von Bezugs- und Erzeugungsanlagen, Installateursverzeichnis und -portal: Mit epilot bildest du deine gesamten Netzprozesse nutzerfreundlich digital ab.

Mehr erfahren

Erneuerbare Energien

Mit epilot verkaufst du deine Energielösungen digital und setzt Implementierungs-prozesse effizient um. Und kannst so deinen Vertrieb von Photovoltaikanlagen, Speichern, Ladeinfrastruktur, Wärmepumpen und mehr skalieren.

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Commodities

Kunden gewinnen, begeistern und binden – mit epilot wirst du vom Energieversorger zum eCommerce-Anbieter für mehr als nur Commodities. Mit Tarifrechner, Kundenportal, Vertragsmanagement und weiteren Funktionen.

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