Manage customer inquiries about classic energy products and new energy solutions in one system. From meter level recording to ordering a PV system — everything is available in one clear interface. Use preconfigured processes for typical issues in the energy sector and adapt them flexibly to your needs.

Biete Self-Service für energiespezifische Prozesse wie Vertragskündigung, Abschlagsänderung, Tarifwechsel, Zählerstandsübermittlung, und Umzugsmeldung. Ermögliche auch die Verwaltung von Non-Commodity Produkten wie Solaranlagen oder Wallboxen direkt im Kundenportal. Unterbreite spannende Angebote für Cross- und Upselling, passend zur Energiewende.

Communicate efficiently with customers and partners via the integrated email service. Save time with AI-assisted email processing and variable-based message and document templates. Access central mailboxes and prevent loss of information. Maintain an overview with central document management for customers and processes. Simplify processes and data entry with standardized click paths for service employees and customers.

Collaborate as a team and with partners through notes, tagging, and tasks. The activity log shows the entire history of each customer. In this way, the status of an order, such as a wallbox order, remains transparent for everyone and cooperation runs smoothly, even in the event of staff shortages. Note function, tagging, messages and task assignments support efficient collaboration.

Use internal guidelines that you can build with Journeys to help your customer service upsell and cross-sell. Smart action suggestions during service processes make it possible to optimally exploit the potential of every customer — without major training costs.

Benefit from advanced analytical skills to identify sales opportunities and uncover potential for improvement. Get deep insights into customer behavior and market trends to continuously optimize your offerings and services.