Increase customer satisfaction through user-friendly customer journeys
Create user-friendly order and inquiry routes without programming knowledge which you can integrate anywhere — on your website, in the customer center, in direct sales or as a guide in customer meetings. The collected data is synchronized with the backend for seamless interaction with other functions.
+150 leading energy transition companies rely on the epilot cloud platform
Why do you need Journeys?
Before...
With epilot Journeys
Create custom click paths and integrate them everywhere
Diverse elements
Create your journey individually and flexibly using 20+ elements such as product selection fields, date fields, upload fields, Google Maps integration, PV roof navigator or buttons.
Best practice templates
Use best practice templates for a quick start or design everything from scratch.
Integrated Design Builder
Configure colors, fonts and logos for the perfect branding experience.
Versatile integration
Integrate your journeys not only on the website, but also in the customer center, in direct sales, within a process or use them as a guide in customer meetings.
Personalization and automation
Implement intelligent IFTTT and filter logics to dynamically play out journeys based on user input. Seamlessly connect journeys to your products and services and initiate automated processes such as email delivery or process starts when the journey is completed.
Product availability check
Integrate product availability checks in real time.
Data validation
Validate user input based on predefined value ranges.
Online purchase
Enable smooth online purchases with various payment options and secure transactions through digital signatures.
Analyzing user behavior
Use connected analysis tools and performance tracking to understand user behavior in detail, identify weaknesses and optimize your journey.
Maximize revenue through intelligent cross-selling and personalized product recommendations
Dynamic product recommendations
Present suitable products based on customer interests and behavior.
Intelligent product bundling
Combine complementary energy solutions such as PV systems with storage systems for attractive package offers.
Automated cross-selling suggestions Coming Soon
Seamlessly integrate click paths for relevant additional services into offers and the epilot customer portal.
Data-driven optimization Coming Soon
Continuously analyze and improve your cross-selling strategies for maximum success.
Collect data and post-qualifications in a structured way in the epilot platform
Structured data storage
Depending on the settings, enter the submissions as clearly laid out orders, inquiries, processes or as individual business objects in the epilot platform.
Linking journeys with existing data sets
Send links to additional journeys with unique IDs to assign data to a specific business object.
Easy post-qualification
Use specialized journeys to query additional data and enrich existing data sets.
Seamless integration into the customer portal
Use post-qualification journeys in the epilot customer portal to always keep customer data up to date and improve the customer experience.
Your benefits
Boost your conversion rates
Reduce development time and costs
Gain valuable customer insights
Explore more features
.png)
Get a live demo
Watch a demo to find out how the epilot cloud platform can help you. Because no one likes inefficient processes. Neither employees, nor partners, nor customers.
Flexible & modular
GDPR compliant
No programming knowledge required
Learn how to set up full use cases in minutes with our growing library of validated blueprints.