Customer Portal
Relieve your employees with a modern customer portal with self-services for customers
Offer your customers a branded customer portal for all concerns — completely without programming knowledge. Automate cross-selling and customer service processes to increase customer satisfaction and improve efficiency. It takes minutes, not months, from the start with epilot to a ready-to-use customer portal.
+150 leading energy transition companies rely on the epilot cloud platform
The benefits of the epilot customer portal
A centrally organized customer portal can optimize your customer service processes and increase customer satisfaction.
Before...
The customer portal is usually statically programmed and changes require support from agencies or IT departments
Existing customer portals do not offer flexibility for various business areas
Customers must contact service staff by phone or email, even with small details
Employees are overburdened by recurring inquiries
Customer information is not visible to the customer
Cross-selling opportunities are rarely used
With epilot customer portal
Configure the customer portal in the department and adapt it quickly and flexibly
Centrally combine all products managed in epilot (e.g. commodities, EDL) in one customer portal
Allow customers to independently carry out simple concerns such as status tracking, address changes, tariff changes or meter reading reports
Relieve employees through self-service processes and focus on tasks that require human support
Make all customer data and interactions available centrally and clearly in one place
Offer targeted cross-selling offers in the customer portal
Let your customers benefit from a modern self-service portal
Offer your customers full transparency with the epilot customer portal. Customers can track the status of their orders and orders in real time, view all information about open and completed orders, as well as relevant documents and contracts.
Configure the portal according to your needs
Your benefits
Take the pressure off your employees
Enable customers to self-service and significantly reduce the workload for your employees.
Improve your customer experience
Increase customer satisfaction through a modern customer portal, where customers can view their order status and individual information and offers.
Unleash the potential of interlinked business areas
Offer all your products and services to your customers in one portal.
Get a live demo
Watch a demo to find out how the epilot cloud platform can help you. Because no one likes inefficient processes. Neither employees, nor partners, nor customers.
Flexible & modular
GDPR compliant
No programming knowledge required
Learn how to set up full use cases in minutes with our growing library of validated blueprints.