Relieve your employees with a modern customer portal with self-services for customers
Offer your customers a branded customer portal for all concerns — completely without programming knowledge. Automate cross-selling and customer service processes to increase customer satisfaction and improve efficiency. It takes minutes, not months, from the start with epilot to a ready-to-use customer portal.
+150 leading energy transition companies rely on the epilot cloud platform
The benefits of the epilot customer portal
Before...
With epilot customer portal
Let your customers benefit from a modern self-service portal
Modern user experience
After an intuitive registration process, your customers log into the modern, responsive customer portal directly in their browser; there is no need to download an app.
Status tracking of orders and orders
Your customers can track the status of their orders and orders in real time and know exactly when, for example, the installer is coming to install the solar system.
Easy data adjustment
Customers can simply submit their data, for example if information about an order is missing. Bank details, payment methods or appointments can be changed by the customer.
Order and contract overview
Your customers have all information about open and completed orders as well as relevant documents and contracts clearly available at a central location.
Explore and buy products
Your customers see all offered products in a portal and, depending on the product, can inquire about them or order them online. It is also possible to receive recommended additional products during the purchase process.
Offer management
Your customers can view offers directly in the customer portal and simply accept or reject them, which speeds up the decision-making process.
Communication
Your customers benefit from an efficient exchange of messages with your employees via the customer portal. All information is stored centrally so that no details are lost.
View consumption data Coming Soon
Your customers get detailed insights into their energy consumption behavior through smart meter data. You can see the effects of dynamic rates and can better plan monthly invoice amounts.
Configure the portal according to your needs
Flexible configuration without programming knowledge
Use our proven templates and adapt your customer portal to your corporate identity, or create it from scratch with our modular system. Change the menu structure, colors, add your logo and use your own domain — all without programming knowledge.
Offering self-services for customer concerns
You decide which self-services you want to enable with which rules. Place journeys in page navigation, as actions on the home page, or in detailed views.
Management of cross-selling and upselling offers Coming Soon
You can flexibly launch new products and services and play them out directly via the customer portal. Identify customer potential and tailor appropriate offers.
Management and analysis of portal accesses
Configure the registration process and keep track of registered users and their activities in the portal. Analyze user behavior to uncover optimization potential.
Your benefits
Take the pressure off your employees
Improve your customer experience
Unleash the potential of interlinked business areas
Explore more features
Get a live demo
Watch a demo to find out how the epilot cloud platform can help you. Because no one likes inefficient processes. Neither employees, nor partners, nor customers.
Flexible & modular
GDPR compliant
No programming knowledge required
Learn how to set up full use cases in minutes with our growing library of validated blueprints.