Servicum pursues the vision that customer service should not be just an (unloved) back-office process. As an outsourcing solution for customer service in the smart energy industry, they accompany companies through the energy and mobility transition. Since 2020 Servicum offers a platform for the industry and related sectors dealing with Smart-Energy and takes over the complete customer service of its industrial customers as a BPO service provider (Business-Process-Outsourcing). With its offering, Servicum accompanies its customers through the entire customer journey. At the core of this are three components: an omnichannel contact center, a field service (provision of nationwide installer capacity), and a knowledge center. As part of the cooperation between Servicum and epilot, municipal utilities without their own supra-regional service network can benefit from the services offered and map their back-office processes nationwide via Servicum.