What was the initial situation?
- House connection and other network processes manually and time-consuming processed manually by paper and e-mail
- Unclear and inefficient collections of customer data, requests and applications applications
- Desire to implement the digitalization and standardization of grid registration processes required by law
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What was implemented with epilot?
- Launch of the web portal: Thanks to templates included in epilot for independent editing of the required click paths, eight completed journeys around 14 days after kick-off
- Legally compliant grid portal based on the BDEW guidelines
- After the grid portal, the customer portal was configured within a month and then introduced
- Work processes for grid connection, EEG systems (e.g. CHP, biomass, photovoltaic and wind power systems), changes to customer systems (e.g.(e.g. uninstalling photovoltaic systems) and registration of electrical systems (e.g.e.g. balcony power plants) are fully digitized
- Customer data, documents etc. are stored in a digital file and cannot be lost
- Customers can now independently add their data, submit documents or inquire about the process status
- Employees are relieved despite a high volume of inquiries and orders
