The epilot customer portal provides the modern interface to your customers.
Static individual programming was yesterday. With the epilot customer portal-as-a-service you can flexibly customize the portal view of your customers. From the start with epilot to the ready-to-use customer portal, it takes minutes, not months.
Customer inquiries to service representatives via email or phone cost time and money – investments you could be putting into new strategies instead. The epilot customer portal eliminates the need for service queries such as “What is the status of my order?”, “Where can I find my contract?” or “How can I change my address data?”. You also handle quotation processes for interested leads directly via the customer portal.
epilot enables seamless interaction between customer portal, order forms and a 360° view of your customers. This way, you can display targeted offers for products or services directly in the customer portal and allow your customers to make the order online.
Web design trends are quickly outdated. In the case of individually developed customer portals, this often means costly adjustments after a few years. As a software-as-a-service, epilot takes care of this job for you: Our user interfaces always comply with the latest mobile-first design standards, individually adapted to your corporate design.
Management of customer portal users and no-code configuration of the customer portal.
Customizable customer portal templates for different use cases.
Design of the customer portal via setting colors, fonts, logo. Use of MUI theme for advanced customization.
Mirroring of the status of orders/orders from the epilot employee view to the customer portal.
All information on open and completed orders as well as relevant documents and contracts in one place.
Display of offers in the customer portal with function for acceptance or rejection by the customer or interested party.
Message exchange between customers and employees via the customer portal.
Placement of product and service offers with the option of online conclusion in the customer portal.
Performance Tracking: Integration of tracking solutions to analyze user behavior.
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