By using epilot, MEGA Monheim Elektrizitäts- und Gasversorgung GmbH has already noticed appreciable improvements within a very short time:
MEGA Monheimer Elektrizitäts- und Gasversorgung GmbH has been a municipal energy supplier and innovative service provider for more than 100 years. The company focuses on forward-looking and intelligent infrastructure and creates a citizen-oriented energy transition from which people benefit directly on site. MEGA is a pioneer among municipal utilities in many areas: it successfully operates its own nationwide fiber-optic network right into private households. The expansion and promotion of e-mobility and smart meters for citizens who want to consciously control their energy consumption are also part of this. And these are just a few of the forward-looking projects.
Fields of application of epilot:
> 100 employees
Monheim on the Rhine
The topics of charging infrastructure and heating are already online for MEGA customers, while the electricity and gas products as well as digital home connections are still being implemented. The next step is to implement the customer journey for the MEGAtherm heating service (heating contracting). In addition, the content of the customer journey and the underlying process steps are constantly reviewed, analyzed, and adjusted if necessary.
This has already paid off: Since the implementation of the Customer Journey for charging infrastructure at the end of June 2020, MEGA has seen an increase in inquiries of more than 50 percent by January 2021 – the company had not expected this quickly visible success. This is mainly due to the automatically sent e-mails, thanks to which the customer receives direct feedback on a request. From MEGA’s point of view, that’s a big plus when it comes to handling requests. Thanks to the epilot system and the clean input and assignment of the individual leads, their processing can also be distributed among several shoulders. The clear possibility to digitize and automate the internal and external processes according to the customer requests is another advantage.
MEGA also appreciates the regular user exchange within the epilot community as a significant added value. In this way, the company always learns about new or different implementation options from the field. The active use of epilot within MEGA has also led to existing (and new) process steps being scrutinized more closely and processes in general being considered and optimized more frequently.
Although the house connection was not a focus at the beginning of the collaboration, it is now part of the overall concept. In the future, MEGA intends to focus strongly on green electricity sales, also in combination with other products such as broadband.
epilot is another building block in MEGA's (automated) digitization strategy and in the company's own partner network: the green power front end is designed by the consulting company eClou. This data is then fed into epilot. eClou had already created a product configurator for MEGA in 2017 and had previously also implemented the digital ordering processes in the area of electricity and multimedia. The companies epilot and eClou are now bundling their competencies at MEGA to create synergies for marketing, for example to realize bundled products (charging infrastructure + green electricity + PV + multimedia + Spotify etc.).
On the subject of house connections, there is cooperation with envelio, who offer an automatic network compatibility check, which increases the speed of the process. Here, too, the two partners envelio and epilot are to be linked.
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